There are a number of reasons as to why this can happen: bank card details have changed (often due to cancellation or expiry); insufficient funds in an account; the bank has cancelled the payment to us. When a payment is unsuccessful, any remaining Spending Limit is ‘frozen’, as only members with an ‘active’ membership plan can purchase products at members’ prices.
How to resolve the issue?
You can update your payment method with the correct bank card details and repurchase your chosen membership with us. This must be completed within 30 days of the failed renewal. You’ll then automatically receive access to your Spending Limit and will be able to shop as a member again once you've completed checkout with just the membership!