Articles in this section

BEAUTY PIE® PLUS

• WHAT IS BEAUTY PIE® PLUS?
• WILL MY RENEWAL DATE CHANGE WHEN MOVING TO BEAUTY PIE® PLUS?
• HOW DO I MOVE TO BEAUTY PIE® PLUS?
• MY MEMBERSHIP HAS FAILED TO RENEW - WHAT NOW?
• WILL I BE REFUNDED FOR THE REMAINING MONTHS ON MY PLAN?
• I’M CURRENTLY ON AN ANNUAL MEMBERSHIP WITH AN UPFRONT ALLOWANCE - HOW DO I SWITCH TO BEAUTY PIE® PLUS?

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ABOUT MY MEMBERSHIP

• HOW DO I CANCEL MY MEMBERSHIP?
• CAN I USE MY REMAINING ALLOWANCE ONCE MY MEMBERSHIP HAS BEEN CANCELLED?
• WHY HAS THE PRICE OF A PRODUCT CHANGED?
• WHEN WILL A PRODUCT BE BACK IN STOCK?
• HOW CAN I CHANGE MY PAYMENT METHOD?
• I’M IN MY 14 DAY COOLING OFF PERIOD BUT I’VE PLACED AN ORDER. CAN I CANCEL?

UPGRADING/DOWNGRADING MY PLAN

• HOW DO I DOWNGRADE MY MEMBERSHIP ON A MONTHLY PLAN?
• HOW DO I DOWNGRADE MY MEMBERSHIP ON AN ANNUAL PLAN?
• CAN I MOVE FROM A MONTHLY PLAN TO AN ANNUAL ONE?
• HOW DO I UPGRADE MY MEMBERSHIP ON A MONTHLY PLAN?
• HOW DO I UPGRADE MY MEMBERSHIP ON AN ANNUAL PLAN?
• WHY HAVE I PAID TWICE THIS MONTH WHEN UPGRADING?

ACCOUNT QUERIES

• I'VE FORGOTTEN MY PASSWORD
• MY BASKET IS SHOWING TYPICAL PRICES
• HOW IS PAYMENT TAKEN EACH MONTH?
• MY PAYMENT WASN'T SUCCESSFUL
• MY EMAIL ADDRESS ISN'T RECOGNIZED
• I CAN'T SEE MY SPENDING LIMIT